Privacy Policy – VINADOU

Information About Our Privacy Policy

1. Data Controller

The controller of personal data is:
VINADOU LLC
Sole proprietorship registered in the United States
Address : 2105 Vista Oeste NW, Suite E #3305, Albuquerque, NM 87120, USA
Email : contact@vinadou.com
VINADOU LLC is hereinafter referred to as “VINADOU”
VINADOU determines the purposes and means of processing the personal data collected through its website.

2. Personal Data Collected

VINADOU may collect the following personal data:
First and last name; Email address; Phone number; Billing information; Messages and communications sent via contact forms, quote requests, or communication apps such as WhatsApp ;
Data required to create and manage a user account; Data related to access to online training courses; ;
Browsing data and cookies. Data is collected primarily through: Contact and quote forms; User account creation; Online payments; Newsletter subscriptions; Access to online training courses.

3. Purposes of the Processing

The personal data collected is used for the following purposes:

Respond to user requests; ;
Prepare quotes and enter into contracts; ;
Provide the services offered by VINADOU ;
Provide access to online training; ;
Handle billing and track payments; ;
Provide customer support; ;
Send transactional and marketing emails, as well as newsletters; ;
Compile statistics and improve the operation of the website and its services.

4. Legal Basis for Processing

The processing of personal data is based on the following legal grounds:

The performance of a contract or precontractual measures; ;
User consent; ;
The legitimate interest of VINADOU, in particular to improve its services and communication with its customers.

5. Cookies and Trackers

This website uses cookies and other tracking technologies, including:

Technical cookies necessary for the proper functioning of the website; ;
Analytics and audience measurement cookies.

Third-party tools can be used, such as:

Google Analytics; ;
Facebook Pixel; ;
Google Tag Manager.

An information banner and a consent management tool allow users to accept or decline the use of non-essential cookies.

6. Hosting and Third-Party Tools

The site is currently hosted by 02Switch, whose infrastructure is located primarily in Europe, with servers also available in the United States.

VINADOU uses third-party services for certain features, including:

online payment (Stripe, PayPal); ;
email management (Gmail for Business); ;
the delivery of online training (LMS, WordPress); ;
communication and interaction (Google Meet, WhatsApp).

These service providers may be required to process personal data on behalf of VINADOU.

7. International Data Transfers

The personal data collected may be stored and processed in the United States or in any other country where VINADOU or its service providers have the necessary infrastructure.

By using the site, the user expressly consents to these international data transfers.

8. Shelf Life

Personal data is retained until the user requests its deletion, unless a legal or regulatory requirement mandates a longer retention period.

9. User Rights

In accordance with applicable regulations, users have the following rights:

Right to access their personal data; ;
Right to rectification; ;
Right to erasure (right to be forgotten); ;
Right to restriction of processing; ;
Right to object; ;
Right to data portability, where applicable.

Any request regarding the exercise of these rights may be sent to the following address: contact@vinadou.com.

VINADOU undertakes to respond within a maximum of thirty (30) days.

10. Data Security

VINADOU implements appropriate technical and organizational measures to ensure the security of personal data, including:

restricted access to data; ;
use of secure passwords; ;
use of professional two-factor authentication tools; ;
secure hosting.

11. Data on Minors

This site is not intended for minors. VINADOU does not intentionally collect personal data about minors.

12. Changes to the Privacy Policy

VINADOU reserves the right to modify this Privacy Policy at any time.

The current version is the one published on the website at the time the user accesses it.